Skills Needed for Association Managers

A Menu of Skills Needed in Association Managers

Skills Needed for Association Managers, by Category

Administrative

  • 1.   Knowledge of personal procedures: hiring, training, supervising, etc.
  • 2.   Ability to give direction.
  • 3.   Ability to relate and motivate people.
  • 4.   Ability to define job tasks.
  • 5.   Ability to determine performance standards.
  • 6.   Ability to train, discipline and fire employees.
  • 7.   Knowledge of general business management techniques and generally accepted business practice.

Report, Record, and File Maintenance

  • 1.   Knowledge of good records keeping procedures.
  • 2.   Knowledge of what records to keep.

Insurance Coverage/Settlements

  • 1.   Knowledge of government/legally required insurance coverage.
  • 2.   Knowledge of basic insurance concepts and terms.
  • 3.   Knowledge of association policies related to terms.
  • 4.    Knowledge of requirements in the condominium documents regarding insurance.
  • 5.   Knowledge if available insurance coverage.
  • 6.   Understanding of adequate insurance coverage.

Coordination of Association Meetings

  • 1.   Knowledge of the law and association documents related to association meetings.
  • 2.   Knowledge of meetings documents requirements.

Advice and Consultation

  • 1.   Good listening skills.
  • 2.   Ability to recognize when professional services are needed.
  • 3.   Ability to analyze problems.
  • 4.   Knowledge of potential liability resulting from one’s actions,
  • 5.   Ability to develop and implements disaster preparedness procedures and emergency plans.

Transition

  • 1.   Ability to understand financial reports
  • 2.   Familiarity with laws regarding transition, implied warranties, and related issues.

Fiscal

  • 1.   Basic accounting skills.
  • 2.   Budget planning and analysis skills.
  • 3.   Knowledge of financial reports.
  • 4.   Knowledge of related federal and state laws.
  • 5.   Long and short term financial planning skills.

Assessments/Fee Collections

  • 1.   Ability to establish fee/assessment collection procedures.
  • 2.   Knowledge of related legal requirements.
  • 3.   Ability to keep accurate accounting records.
  • 4.   Ability to work with associations accountants.

Physical Maintenance

  • 1.   Ability to determine maintenance and service specifications.
  • 2.   Ability to analyst and negotiate bids.
  • 3.   Ability to supervise specification compliance.
  • 4.   Ability to plan and schedule deferred and/or current maintenance.
  • 5.   Ability to handle emergency repairs.
  • 6.   Ability to implement a preventive maintenance program.

Grounds Keeping

  • 1.   Knowledge of landscape maintenance and pest control.
  • 2.   Ability to coordinate and schedule landscape maintenance.

Exterior Maintenance

  • 1.   Ability to plan, schedule and supervise.
  • 2.   Knowledge of health and safety standards.
  • 3.   Knowledge of contractor’s obligations.

Interior Maintenance

  • 1.   Knowledge of janitorial and housekeeping tasks.
  • 2.   Ability to diagnose interior maintenance problems and determine liabilities.
  • 3.   Knowledge of fire and safety regulations and compliance procedures.

Security

  •  1.   Ability to maintain liaison with local public safety agencies.
  • 2.   A cursory knowledge of electronic security devices and equipment.

 Legal

  •  1.   Knowledge of relevant codes, laws and ordinances; acquire and maintain knowledge of current state condo laws, fire and health codes, worker’s compensation laws, tax requirements, and local ordinances.
  • 2.   Some knowledge of Director and Officer (D&O) liability, errors and omissions.
  • 3.   Knowledge of North Carolina Condominiums At and its amendments.
  • 4.   Ability to work with the association’s counsel.

Liens and Foreclosures

  • 1.   Knowledge of related statutory requirements and association board policies.
  • 2.   Ability to carry out policies uniformly.
  • 3.   Knowledge of notice requirements.
  • 4.   Knowledge of how to protect the association’s assets.

Social

  •  1.   Ability to deal with complaints objectively and consistently.
  • 2.   Knowledge of rule enforcement methods.
  • 3.   Ability to communication rules.
  • 4.   Ability to provide documentation of due process.

Interpersonal

  •  1.   Human relation skills.
  • 2.   Knowledge of problem solving techniques.
  • 3.   Ability to mediate disagreements.
  • 4.   Ability to identify the roots of the problems.
  • 5.   Excellent oral/written communication skills.

General Assistance and Coordination

  • 1.   Ability to evaluate the legitimacy of owner/resident requests.
  • 2.   Ability to refuse non legitimate owner/resident requests.
  • 3.   Ability to determine when an emergency exists.

Publsihed in www.condojobs.com:  August 18, 2008

1