Profession of Community Association Manager


by: Professional HOA Manager – Community Associations Institute –


Community Association Managers

Successful community association managers must possess knowledge and skills relating to finance, strategic planning, maintenance, personnel management, insurance, human relations, laws and regulations, communications and covenants enforcement. More than manage, these professionals must also provide sound advice on the vast array of topics addressed by the volunteers who serve on community association boards.

The profession of association management has become increasingly specialized and demanding as communities have become more complex and demanding. The position has taken on even greater importance as local governments have ceded more and more responsibility to community associations – from road maintenance and street lighting to recreational amenities and communications (satellite and cable).

It was with these responsibilities in mind that CAI developed the only national certification program designed specifically for community association managers. Created in 1995 and administered by the National Board of Certification for Community Association Managers (NBC-CAM), the program established community association management as a distinct profession and continues to offer professional development opportunities specifically tailored to the professionals who choose this career path. Managers who take CAI’s course, Essentials of Community Association Management, and pass the National Certification Examination earn NBC-CAM’s Certified Manager of Community Associations (CMCA) certification.